Robinsons Land Corp Mall Accreditation

Summary
Date Accredited	Nov 2023
Accreditation Frequency	Per Account or Client New stores under approved Accounts are for Auto-Rollout (means no need to undergo sales file review anymore, skip to FTP credentials request and activate sending) e.g. Pickup Coffee:All Malls, Llao Llao:All Malls
Other Documents	Robinsons Mall Accreditation
Contact Persons	Part 1 (Audit Team) erlinda.turla@robinsonsland.com Part 2 (IT Team) MarcGayle.DelaCruz@robinsonsland.com

Sales File / Data
Generated / Provided	1. Daily Sales Data (txt file)
Sending Process	Automatically sent to SFTP server upon Day End

Front Office Changes	Cause	Resolution
Dialog upon Login: Previous' day's EOD was not performed	Shows up if POS Date and Calendar Date do not match and EOD was not performed until 4:00am of next day	Perform day end until POS Date and Calendar Date match
Banner upon Login: Tryin to send unsent files... successful	Shows up if there's unsent sales files	Just wait for it to close. It will automatically close once all unsent files are sent
POS/Calendar Date bubble notification: You are trying to operate outside declared operating hours	Punching of transaction from 4:00:00am to 8:59:59am is prohibited by Robinsons	Stores have to wait until 9:00:00am
Dialog upon Day End: Sending to server, Successful and Failed Send Attempt	Sales files will be sent during day end process Successful - means sales files were successfully sent to Robinsons' server Failed - means sales file sending failed possibly due to server down, incorrect sftp credentials or our server IP is blocked	On next POS login (if using Offline First APK), the POS will automatically trigger resend. Auto-resend can also be triggered on Back Office. Any user (client or Mosaic) can login on Back Office using Store Admin access then the auto-resend banner will pop up on the screen automatically.

Back Office Configuration	Details and Provider
Driver	default: sftp
Host	default: rlccloud.robinsonsland.com
Server Username	Provided by HQ (MarcGayle.DelaCruz@robinsonsland.com)
Server Password	Provided by HQ (MarcGayle.DelaCruz@robinsonsland.com)
Tenant ID / Contract Number	Provided by HQ (MarcGayle.DelaCruz@robinsonsland.com) Serves as the unique identifier of the store location.
Activate sales file sending toggle	Tick it to enable sales sending. Untick to stop sales file sending.

Activate for new store / location
The following steps should be done everytime we have new locations to onboard: Account Manager will send a request to Robinsons IT Team ( @ marcgayle.delacruz@robinsonsland.com ) for the sftp credentials and Tenant ID/Code or Contract Number. They have to attach Marga, Heidi and Rose's email address because Robinsons only send the credentials to POS providers for confidentiality purposes. Robinsons HQ will send the credentials. Mosaic Team (Data Implem) will encode the details on the Back Office > Location details using Super Admin account. Leave the “Activate Sales File Sending” ticked to start sending the sales files. That’s it! Sales files will be automatically sent to Robinsons’ sftp server upon day end on POS Front Office.

Activate for new store / location

The following steps should be done everytime we have new locations to onboard:

Account Manager will send a request to Robinsons IT Team ( @ marcgayle.delacruz@robinsonsland.com ) for the sftp credentials and Tenant ID/Code or Contract Number. They have to attach Marga, Heidi and Rose's email address because Robinsons only send the credentials to POS providers for confidentiality purposes.
Robinsons HQ will send the credentials.
Mosaic Team (Data Implem) will encode the details on the Back Office > Location details using Super Admin account. Leave the “Activate Sales File Sending” ticked to start sending the sales files.
That’s it! Sales files will be automatically sent to Robinsons’ sftp server upon day end on POS Front Office.

Process for new Clients
The following steps should be done everytime we have new clients to onboard: Notify the Product a month before the target live date Product will schedule a demo for Part 1 and Part 2 steps Part 1 is with the Audit Sales team wherein sample test scenarios will be punched Part 2 is with the IT team wherein POS features and Robinsons' checklist will be checked Product will prepare a demo account with the client's account setup and menu Actual demos - demos will be on 2 separate days

Process for new Clients

The following steps should be done everytime we have new clients to onboard:

Part 1 is with the Audit Sales team wherein sample test scenarios will be punched
Part 2 is with the IT team wherein POS features and Robinsons' checklist will be checked